1. Current app and confirmation take priority
This public page is a general summary. The live app, checkout information, booking confirmation and any written agreement supplied before payment set the binding dates, price, deposit, cancellation, occupancy, vehicle and stay conditions for that reservation.
2. Capacity and stay patterns
The current app listings describe the villa as sleeping up to 13 guests and being ideal for nine, with 3, 4 and 7-day options and multiples. The number of guests and exact stay period accepted for a particular reservation are those shown and confirmed at the time.
3. Price, payment and confirmation
Prices are shown in the app. A reservation is confirmed only when the required booking steps are completed and written confirmation is issued. Payment schedule, deposit/security amount, taxes, fees, refund method and cancellation terms are those presented before reservation.
4. Booking organiser and guests
The organiser must be legally capable of entering the agreement, provide accurate information, ensure the party understands the terms and remain responsible for guest conduct, subject to applicable law. Do not exceed confirmed occupancy or allow unauthorised parties/events.
5. Arrival, departure and access
Check-in, check-out, key return, alarm and access instructions are supplied privately to confirmed guests. Do not share codes or keys beyond the authorised party. Secure windows, doors and gates when leaving and follow the departure checklist.
6. House rules
- No smoking inside the villa or outbuildings.
- Pets require prior written permission.
- Respect neighbours and avoid nuisance, excessive noise or unlawful activity.
- Use air conditioning, utilities, equipment and outdoor cooking responsibly.
- Report damage, defects, safety issues or use of fire-safety equipment promptly.
- Keep the property reasonably clean and dispose of rubbish as instructed.
7. Pool and outdoor safety
Children and vulnerable swimmers require active supervision. Guests must use the pool and outdoor areas responsibly, follow the supplied safety information, use the outdoor shower, lower parasols in wind, take care on wet or hot tiles and keep access arrangements secure.
8. Vehicle option
The current app listing says the vehicle is available for eligible drivers aged over 30 with a full licence. Use is not automatic and remains subject to availability, insurer approval, evidence, permitted-driver rules, local law, excess/damage terms, fuel and return conditions in the confirmation. Never drive impaired or without the required documents.
9. Damage, incidents and insurance
Guests should report damage, loss, accident, breakdown, injury, theft or third-party claim promptly and cooperate with reasonable evidence and insurer requirements. Charges or deductions must follow the booking terms and applicable law, with reasonable evidence where disputed.
10. Cancellation and changes
The cancellation, amendment, force-majeure and refund terms shown before reservation apply. Travel insurance is strongly recommended. TWH Holdings Limited may need to make proportionate changes for safety, maintenance, legal or circumstances beyond reasonable control and will explain the available options.
11. Consumer rights and governing terms
Nothing in this public summary removes mandatory consumer rights. The governing law, jurisdiction and dispute route are stated in the applicable booking agreement, subject to legal protections that cannot be excluded.
Contact and version control
Meadway, Mill Road, Writhlington, Radstock, England, BA3 5TY
This policy is reviewed when the service, law, technology or suppliers materially change. The date above identifies the current public edition.
