1. The data journey in plain English
- You browse: the public desktop site uses essential storage only to remember the notice, unless the live deployment is changed.
- You open the app: the app stores provide the software and their platform terms apply. Current store declarations say no data is collected through the app.
- You consider a stay: live dates, prices and terms are shown through the app journey.
- You reserve: information you actively provide may be used to administer the reservation, payment, guest party and any vehicle request.
- You stay: the company and property contractors use the minimum information required for arrival, cleaning, maintenance, support, safety and security.
- After the stay: records are retained only for stated business, tax, legal, insurance and dispute purposes, then securely deleted or anonymised.
2. What, why and legal basis
| Information | Typical purpose | Typical lawful basis |
|---|---|---|
| Contact and party details | Enquiries, reservation, guest communication | Contract / legitimate interests |
| Payment status and references | Taking or reconciling payment, refunds, accounts | Contract / legal obligation |
| Driver evidence | Eligibility and insurance requirements | Contract / legitimate interests / legal claims |
| Accessibility information | Considering a requested adjustment | Contract plus explicit consent or another permitted condition |
| Damage, incident or complaint records | Resolution, insurance, safety and legal claims | Legitimate interests / legal obligation / legal claims |
| Technical and security logs | Service integrity, fault diagnosis and fraud prevention | Legitimate interests |
| External CCTV | Property security and incident evidence | Legitimate interests / legal claims |
3. Your choices and controls
You can choose whether to proceed with a reservation, whether to request the vehicle, what optional accessibility information to provide and whether to receive any optional marketing. You can also exercise applicable data rights.
Some information is necessary to form or perform a booking. If it is not provided, the company may be unable to confirm the reservation, meet a requested arrangement or permit vehicle use.
4. What we do not do
- We do not sell guest personal information.
- We do not use health or stay information for behavioural advertising.
- We do not publish property access codes, alarm instructions or personal local contacts on the public website.
- We do not ask users to reserve through this public website.
- We do not keep information merely because storage is available.
5. Accuracy and updates
Please keep reservation and contact information accurate and tell us promptly if something changes. We take reasonable steps to correct information when notified. App-store declarations, privacy information and the actual technical implementation should be reviewed together after material releases.
6. Suppliers and accountability
When another organisation processes information for TWH Holdings Limited, due diligence, written terms, confidentiality, security, deletion/return arrangements and breach reporting should be proportionate to the service and risk. Independent controllers, such as payment providers or mobile stores, publish their own privacy information.
Contact and version control
Meadway, Mill Road, Writhlington, Radstock, England, BA3 5TY
This policy is reviewed when the service, law, technology or suppliers materially change. The date above identifies the current public edition.
