Policy Centre
Clear, icon-led policies for the public website, People Villa app, reservation administration and property security.
Which terms apply to a reservation?
The live app, booking confirmation and any written agreement supplied before payment take priority for dates, prices, cancellation, deposits, vehicle arrangements and the specific stay. These public policies explain the wider framework.
Privacy Policy
How TWH Holdings Limited handles personal information for the public website, People Villa reservations and related services.
Read policyHow We Use Data
A plain-English data journey explaining what may be used, why, the lawful basis and who it may be shared with.
Read policyUse of the App Policy
Rules and important information for using the People Villa mobile app.
Read policyWebsite Terms of Use
Terms applying when you browse or use the public TWH Holdings and People Villa website.
Read policyCookies & Browser Storage
How this site uses essential browser storage and how any future analytics or embeds must be controlled.
Read policyAcceptable Use Policy
Standards for lawful, safe and respectful use of the website, app and communications.
Read policyData Retention & Deletion
Typical retention periods, deletion controls and the factors used to decide how long information is kept.
Read policyInformation Security
The proportionate technical and organisational measures used to protect information.
Read policyAccessibility Statement
The approach to accessible design across the website and app, with a route to report barriers.
Read policyComplaints Policy
How to raise a service, privacy, accessibility or stay-related complaint and how it will be reviewed.
Read policyCCTV Privacy Notice
How external security cameras at the property may be used and how footage is controlled.
Read policyBooking & Stay Terms
Important public information about reservations, house rules, the pool, vehicle use and current app terms.
Read policy
